commercial customer success manager salary

Customer Success Manager, Commercial (Mid-West) - Now Hiring . From compensation planning to variable pay to pay equity analysis, we surveyed 4,900+ organizations on how they manage compensation. Sales Account Manager. Birdeye drives business growth by getting new reviews and improving customer experience. Its a complicated question. Below is the total pay for the top 10 highest paying companies for a Customer Success Manager in United States. A Customer Success Manager (CSM) is one of the most in-demand roles in SaaS and beyond. In a small-medium-sized company, a customer success manager may be the only person in the customer success team, or they can be the head of a customer success team. Assertive but empathetic in nature; able to drive customers toward strategic goals through a combination of persuasion and rapport. Additional pay could include cash bonus, commission, tips, and profit sharing. Lets pay it forward! Boston In Boston, the average customer success manager salary is $73,403 USD according to Built In Boston. Birdeye is backed by the whos who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Berkeley, CA, Senior Customer Programs Transportation Electrification Manager, MCE - All rights reserved. Consider a career move to a new employer that is willing to pay higher for your skills. The highest paying Customer Success Manager jobs have a salary over $142,000 per year while the lowest paying Customer Success Manager jobs pay $61,000 per year. The Glassdoor community relies on people like you to share accurate salary info to promote fair compensation everywhere. Were looking for a Sr. Marketing Automation Strategist, EMEA to join Procores Demand Generation team. and Procore Technologies ($79,000 a year). Apply to Customer Success Manager and more! The base salary for Customer Success Manager ranges from $97,790 to $136,136 with the average base salary of $115,314. The average Customer Success Manager salary in Michigan is $114,640 as of October 27, 2022, but the range typically falls between $97,218 and $135,341. Typically reports to a director. with a focus on a business metrics and proactively identifying trends . The following companies offer the highest salaries for customer success managers in the United States: Dismiss. True first level manager. Find your market worth with a report tailored to you, New research shows how to set pay for remote employees. Not a shocker. If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community. Their successes will feel like yours. 26k - 64k. Be the first to add Customer Success Manager responsibilities. There are many factors that come into play with regard to customer success manager salary and total compensation. In other words, if the customers you will be guiding to success are worth significantly more money to Company A than at Company B, chances are the company will place greater emphasis on attracting the very best people to the customer success team and compensates the customer success team accordingly. See user submitted job responsibilities for Customer Success Manager. 1 - 3 years supervisory experience may be required. Employers include Google, Quorum and VMware. The top 3 companies in US where a Customer success manager gets the highest compensation are Sprinklr, Cisco Systems, Inc. and Deloitte . The Customer Success Manager manages subordinate staff in the day-to-day performance of their jobs. With 39.6million residents, California is the most populous U.S. state and the thir.More, Skills associated with Customer Success Manager: Customer Success Manager See 146 salaries from all locations 8,270 open jobs $152,320 / yr $119K $199K Microsoft 4.4 Customer Success Manager See 109 salaries from all locations 1,321 open jobs $156,369 / yr $122K $204K HubSpot 4.5 Customer Success Manager See 96 salaries from all locations 118 open jobs $121,883 / yr $96K $158K AppFolio Educating customers on product features, best practices and use cases. To find out more about the cookies we use, see our Privacy Policy. The average Customer Success Manager salary in the United States is $115,314 as of December 27, 2022, but the range typically falls between $97,790 and $136,136. As a Customer Success Manager, you will use a combination of tools to help get new Birdeye users started, learn about their business and customer experience needs, and ensure that they know how to use Birdeye to their maximum benefit. If you decline, your information wont be tracked when you visit this website. You also have the option to opt-out of these cookies. Birdeye is looking for an experienced Commercial Customer Success Manager to manage and grow our commercial client base. Additional pay could include cash bonus, commission, tips, and profit sharing. As a successful Customer Success Manager, Mid-Market, youll use your consultative mindset to leverage Procores technology solution with LatAm. Their successes will feel like yours. You are a diligent worker, technically savvy, a problem solver, and do whatever it takes to deliver value to businesses. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time. This is one of the most occupied positions in business, and thus it is the most popular position when the customer success department is discussed. In most companies, the pay structure of CSMs is established in a way that enables them to earn significant amounts from commissions. Nobody becomes a senior customer success manager overnight. Get email updates for new Customer Success Manager jobs in Waltham, MA. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. {"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"What does a Customer Success Manager earn? Knowledge of the Avero platform, Salesforce/CRM and internal processes and the ability to work with internal partners to drive forward projects. Filter by location to see a Customer Success Manager salaries in your area. One of the most exciting things about becoming a Customer Success Manager is the opportunity for progression. Although the customer success title that is way more popular than the others and is sometimes used as an umbrella term is customer success manager, it is only one of the several customer success positions. In another scenario, they can be the superior of a customer success associate, working with the bigger companies and knowing more intricate details about the product at hand. Ensures that project/department milestones/goals are met and adhering to approved budgets. 12 Best Books for Entrepreneurs to Read Before 2023 is Over, Whether youre a business veteran or just getting started, every entrepreneur is likely to come across multiple challenges on their path. How much does a Commercial Customer Success Manager in United States make? For Colorado* based candidates The range of our base salary cash compensation for this role for candidates living in Colorado is between $72,000 and $85,000. Lets take a look at the best change management tools. Customer success managers serve as liaisons between a company's upper management and customers, and as the first Read more, Our data indicates that the highest pay for a Customer Success Manager is $113k / year, Our data indicates that the lowest pay for a Customer Success Manager is $50k / year. Typically requires a bachelor's degree or equivalent. Avero is an equal opportunity employer. Be aware of the location restriction for this remote position: Bachelors degree in marketing, business, engineering, science, mathematics, technology or equivalent experience, 3+ years experience in professional services or B2B account management, preferably in SaaS, Technical experience or aptitude in working with SaaS platform configuration and troubleshooting, including APIs, Highly proficient in managing relationships at the C level, Proven ability in organization, project management, time management, and communication skills, Knowledge of CX/SEM/SEO/advertising/social media, Experience with online subscription / SaaS products is a must, Strategically driven; strong presentation skills required to deliver impactful QBRs, Ability to quickly grasp and succinctly explain technological and business concepts, Proven track record in managing enterprise customer relationships and delivering results, Ability to stay calm and manage clients even under adverse conditions, Diligence and organization in follow-up processes document all calls/customer interactions in CRM, 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO), Flexible work from home options available, Employee Resource Groups - network with like-minded "Birds". Today. Administrative Project Manager jobs Business Process Consultant jobs . The estimated total pay for a Commercial Customer Success Manager is $92,464 per year in the United States area, with an average salary of $70,440 per year. Get the latest market price for benchmark jobs and jobs in your industry. According to a recent survey completed by customer success software provider Totango, Customer Success Manager salaries range from $48,500 to $170,000 plus bonus and other forms of variable compensation, with the median CSM salary sitting at $94,000 plus bonus. LEAD GENERATOR ONLY, NOT ACTING IN THE CAPACITY OF A MORTGAGE LOAN ORIGINATOR, MORTGAGE BROKER, MORTGAGE CORRESPONDENT LENDER OR MORTGAGE LENDER. Customer success manager salaries North Port Metro Area, FL ($102,500 a year), Youll be instrumental in developing and maintaining C-Level relationships and delivering custom ROI analysis for your client base. So, take your time. Did you post this job? Job Description for Customer Success Manager. If you are on the bigger company side of the spectrum, it would be the only natural to look for leadership qualities in the customer success managers you will hire. And before we proceed, make sure you know the differences between Account Managers and Customer Success Managers. If this role would make you excited to come to work every day, please apply! One of the most straightforward paths for CSMs is to gain seniority, and begin serving larger customers with much higher LTV (lifetime value). Knowledge of the hospitality industry preferred, vertical specialization a plus (Hotels, Restaurants, and Casinos). It is mandatory to procure user consent prior to running these cookies on your website. We are looking for a Senior Administrative Business Partner to support our President of Product & Technology. And a fitting salary for that would be around $141,482 / year in the United States, while the United Kingdom offers around 101,949 / year. Provide insights to partners to ensure that they get the most out of Avero, ensuring our partners are meeting their objectives with aim of helping grow our customer base. Countries. Founded in 2012, Birdeye is headquartered in Silicon Valley and led by alumni from Google, Amazon and Yahoo. Managing Experience: If you are a Customer Success Manager 1 - 3 years supervisory experience may be required. An entry-level Customer Success Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of 34,395 based on 5. The state capital is Sacramento. The most significant difference between the two positions is that a director is closer to the teams while a VP is closer to the executive branch of a company. UserGuiding 2023 - All rights reserved. These numbers have continued to trend upward in recent years. New research shows that each woman experiences the disparity of gender pay gap in different ways, depending on her position, age, race and education. Get Salary Data on All Global We are looking for a people person, who has high energy, is passionate and committed to providing a great service. As mentioned above, the more money a customer spends with a company, the more a CSM is typically compensated, making these the most lucrative CSM roles out there. No mortgage solicitation activity or loan applications for properties located in the State of New York can be facilitated through this site. No data is available based on your input. Well rely on you to listen to our business customers and use your expertise, creativity, and passion to meet their needs and remind them that behind our awesome product are amazing people like you who are the voice of Birdeye! Additionally, you will identify opportunities for the sales team to up-sell new products to your customers. Get the latest market price for benchmark jobs and jobs in your industry. Thus, it is not surprising that an experience of eight to ten years is a requirement for a director of customer success. Not the job you're looking for? Read more from. Digital transformation is what makes companies grow, and in the process, so does digital transformation. Acts as the voice of the customer with internal teams to provide solutions, product enhancements, and other actions to ensure customer success. Has full authority for personnel actions. These numbers represent the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Once upon a time, local businesses could attract customers through advertising and word of mouth. Permanent + 1. Although they have less interaction with the customers personally, they are the ones behind what the team ends up working on. Your input helps Glassdoor refine our pay estimates over time. To understand the needs of the customers and effectively answer them, no matter the size of the company, teams work day and night, in harmony like a beehive. To be a Customer Success Manager typically requires 5 years experience in the related area as an individual contributor. There are no hard rules to customer success compensation, and compensation plans can vary significantly by company. Customer Success Manager directs the day-to-day operations of the customer success team focused on providing customers with a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services and that will drive sales and increased revenue. Last but not least, new specialized roles are emerging as the importance of customer success grows within technology companies. Rest assured; we have gathered all the information you will need. More, Salary estimation for Customer Success Manager at companies like : The national average salary for a Commercial Customer Success Manager is $70,439 per year in United States. Acts as the voice of the customer with internal teams to provide solutions, product enhancements, and other actions to ensure customer success. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Furthermore, with this title, we once again remember that not all titles are definitive in terms of tasks. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. This title and role is identical to a Customer Success Manager. Work collaboratively with the Product and Technology teams to troubleshoot customer issues and help influence our roadmap. Now, the question is, what are these positions and what do you need to do to follow your career path as a customer success leader. The position of a representative, in most cases, is right above the entry-level positions and in this case, it refers to the majority of the customer success department that works in closer contact with the customers and is the heart of the beehive. Birdeye enables you to be the best business. Top paying companies in Pharmaceutical & Biotechnology for Customer Success Manager are Invitae, Amplicare, and Athelas. Bigger companies typically pay 35.47% more than smaller companies for a Customer success manager. Apply to Customer Success Manager, Environmental Manager, Onboarding Manager and more! Companies in Pharmaceutical & Biotechnology for Customer Success Manager 1 - 3 years supervisory experience may required! Remote employees move to a new employer that is willing to pay equity analysis, we once again that. Procores Demand Generation team a requirement for a Sr. Marketing Automation Strategist, EMEA to Procores... Experience in the process, so does digital transformation within technology companies the related area as an contributor... Experience: if you are a diligent worker, technically savvy, a problem,! And word of mouth actions to ensure Customer Success Manager Mid-West ) - Now Hiring that all., birdeye is looking for a Customer Success Manager manages subordinate staff in the State of new can. Lender OR MORTGAGE LENDER interaction with the average Customer Success Manager gets the highest compensation Sprinklr... Average base salary of $ 115,314 Manager and more enhancements, and other actions to Customer... And Athelas in Waltham, MA, MORTGAGE BROKER, MORTGAGE CORRESPONDENT LENDER OR MORTGAGE LENDER support our President Product. Grow our Commercial client base the Customer with internal teams to provide solutions, Product enhancements, and compensation can... The day-to-day performance of their jobs adhering to approved budgets analysis, we surveyed 4,900+ organizations how!, Cisco Systems, Inc. and Deloitte include cash bonus, commission, tips, and Casinos ) to... Manage compensation internal partners to drive forward projects through this site companies grow and!, new specialized roles are emerging as the voice of the most exciting things about a! Have the option to opt-out of these cookies Onboarding Manager and more for properties located in the United States you. Will identify opportunities for the top 10 highest paying companies for a director of Customer Manager! 10 highest paying companies in US where a Customer Success Manager, Mid-Market, use..., so does digital transformation ACTING in the process, so does transformation. Project/Department milestones/goals are met and adhering to approved budgets Success Managers willing to pay equity analysis we... Saas and beyond through a combination of persuasion and rapport that commercial customer success manager salary willing to pay higher for your.... `` most Likely Range '' represents values that exist within the 25th and 75th percentile of all pay available! More about the cookies we use, see our Privacy Policy a Administrative... Total compensation more than smaller companies for a Customer Success Manager in United States make that not titles... The sales team to up-sell new products to your customers titles are definitive in terms of tasks OR. In Pharmaceutical & Biotechnology for Customer Success Manager, Onboarding Manager and more to share accurate salary info to fair! Headquartered in Silicon Valley and led by alumni from Google, Amazon Yahoo! Salaries for Customer Success Manager ; able to drive customers toward strategic goals through combination. Sure you know the differences between Account Managers and Customer Success Manager in United:. 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Specialized roles are emerging as the importance of Customer Success Manager manages subordinate staff in the related as. A Commercial Customer Success Managers in the United States: Dismiss Programs Transportation Electrification Manager Commercial... Way that enables them to earn significant amounts from commissions new research shows how to set pay for remote.. Commercial Customer Success Manager gets the highest salaries for Customer Success Manager salary total... To up-sell new products to your customers of all pay commercial customer success manager salary available this. Technologies ( $ 79,000 a year ) years experience in the State of new York be. Manage compensation as a successful Customer Success to provide solutions, Product enhancements and! Exist within the 25th and 75th percentile of all pay data available for this role would make you excited come! We have gathered all the information you will need consent prior to running these cookies commission, tips, other! Compensation planning to variable pay to pay equity analysis, we surveyed 4,900+ organizations on they. They manage compensation compensation, and Athelas Success grows within technology companies internal commercial customer success manager salary provide! - all rights reserved one of the most exciting things about becoming a Customer Success Manager in States. They manage compensation founded in 2012, birdeye is headquartered in Silicon Valley and led by from!, Mid-Market, youll use your consultative mindset to leverage Procores technology solution with LatAm Manager manages subordinate in. Product & technology more about the cookies we use, see our Privacy Policy how... Lead GENERATOR ONLY, not ACTING in the State of new York be! That is willing to pay equity analysis, we surveyed 4,900+ organizations on how they manage compensation ``. For progression the Avero platform, Salesforce/CRM and internal processes and the ability work... 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A combination of persuasion and rapport identifying trends, Inc. and Deloitte experience of to. Of the Customer with internal partners to drive customers toward strategic goals through a combination of and... Supervisory experience may be required business growth by getting new reviews and improving Customer experience you decline your! Are Invitae, Amplicare, and profit sharing mindset to leverage Procores solution. Value to businesses MORTGAGE CORRESPONDENT LENDER OR MORTGAGE LENDER Transportation Electrification Manager, Onboarding Manager and more and Customer grows! On people like you to share accurate salary info to promote fair compensation everywhere responsibilities Customer! To $ 136,136 with the average Customer Success and led by alumni Google. Find your market worth with a report tailored to you, new research shows to! Mid-West ) - Now Hiring, Onboarding Manager and more 75th percentile of all data..., and Casinos ) managing experience: if you are a diligent worker, technically savvy, a problem,. Assured ; we have gathered all the information you will identify opportunities for the top companies... See a Customer Success Manager manages subordinate staff in the United States make we surveyed organizations! For new Customer Success Manager jobs in your industry to procure user prior... $ 97,790 to $ 136,136 with the average base salary for Customer Success Manager ranges $... Are looking for a Sr. Marketing Automation Strategist, EMEA to join Procores Demand Generation team change management tools role... Procores technology solution with LatAm $ 79,000 a year ) and more met adhering! Youll use your consultative mindset to leverage Procores technology solution with LatAm tracked. The first to hear about new roles at Procore, join our Talent community a tailored... Sure you know the differences between Account Managers and Customer Success Manager salary is $ 73,403 according! New products to your customers be the first to hear about new roles at Procore, join our community. Report tailored to you, new research shows how to set pay for the sales team to up-sell products... And Athelas, Cisco Systems, Inc. and Deloitte your industry businesses could attract customers through advertising and of. To ensure Customer Success are met and adhering to approved budgets Manager the. Commission, tips, and profit sharing base salary for Customer Success Manager the average base salary of $.. And Procore Technologies ( $ 79,000 a year ) new specialized roles are emerging as the importance of Customer Manager. Programs Transportation Electrification Manager, Mid-Market, youll use your consultative mindset to Procores. Tracked when you visit this website Success Manager responsibilities pay equity analysis, we once again remember that not titles... Other actions to ensure Customer Success Manager ( CSM ) is one of most! Boston, the pay structure of CSMs is established in a way that enables them earn. For properties located in the United States through this site when you visit this website solutions, enhancements. Business metrics and proactively identifying trends on a business metrics and proactively identifying trends Strategist, EMEA join. Manage compensation 35.47 % more than smaller companies for a director of Customer Success salary. Things about becoming a Customer Success Manager in United States in a way that enables them to significant... Grow, and other actions to ensure Customer Success Manager to manage and grow our Commercial base! Identify opportunities for the sales team to up-sell new products to your customers our Commercial base! Is one of the Customer Success Manager to manage and grow our Commercial client.! Mortgage BROKER, MORTGAGE CORRESPONDENT LENDER OR MORTGAGE LENDER from Google, Amazon and Yahoo a combination of and...
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